Contact Us

Trade name: Elafiya

Phone number: +905382360402

Email: info@elafiya.com

Physical address: AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ, Tabya Caddesi, NO: 10 / A, 34406 İstanbul , Türkiye

VAT number: 0091956022

Trade number:

Mail: help@elafiya.com   Whatsapp: +905382360402


CONTACT US CLARIFICATION TEXT

Dear Recipient,
AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ, located at “MERKEZ MAH. TABYA CAD. NO: 10 A KAĞITHANE / İSTANBUL” and operating under the brand elafiya.com, processes your personal data in the identity and communication categories (name, surname, and e-mail address) provided through the "Contact Us" form on our website in accordance with the Law No. 6698 on the Protection of Personal Data, based on the legal ground of the necessity of data processing for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject, as stated in Article 5/2(f) of the Law. These personal data are collected and processed through automated means via the communication form on our website, for the purposes of:

  • Addressing your complaints, suggestions, or any kind of requests,

  • Establishing communication with you,

  • Managing risk processes,

  • Ensuring the security of the data controller’s operations,

  • Receiving and evaluating suggestions for improving business processes.

Your personal data specified above may be transferred, in line with the purposes stated above and in accordance with the conditions set forth in Article 8/2(a) of the Law, to Company affiliates/partners, authorized public institutions and organizations when necessary, and service providers authorized as data processors. Apart from these, your data will not be transferred to third-party recipient groups and will be processed solely by the Company.

You may apply to AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ at any time and request:

  • To learn whether your personal data is being processed,

  • If it is processed, to request information regarding such processing,

  • To learn the purpose of processing and whether the data is used in line with the intended purpose,

  • To know the third parties to whom your data is transferred within or outside the country,

  • To request the correction of your data if it has been processed incompletely or incorrectly,

  • To request the deletion or destruction of your personal data under the conditions set forth in Article 7 of the Law,

  • To request that the processes carried out under Article 11(d) and (e) be notified to the third parties to whom your data has been transferred,

  • To object to any outcome to your detriment arising from the analysis of your processed data exclusively through automated systems,

  • To claim compensation if you suffer damage due to the unlawful processing of your personal data.

You may exercise your rights by filling out the application form, which you can obtain from us or via elafiya.com, and submitting it with a wet signature via notary, registered mail with return receipt, or in person to the address “MERKEZ MAH. TABYA CAD. NO: 10 A KAĞITHANE / İSTANBUL”, or by signing the form electronically (via mobile signature or secure electronic signature) and sending it using your KEP address or the e-mail address already registered in the Company’s data recording system to info@elafiya.com. If the response to your request is provided in writing, AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ will not charge any fee for up to ten pages; for each page exceeding ten, a processing fee of 1 Turkish lira per page will be charged. If the response is provided in a storage medium such as CD or flash drive, the Company may charge a fee not exceeding the cost of the storage medium.

In your application to exercise your rights as a personal data subject, your request must be clear and understandable, related to you, or if you are acting on behalf of someone else, you must submit a notarized special power of attorney. In accordance with the “Communiqué on the Principles and Procedures for the Application to the Data Controller,” your applications must include the following: name and surname, signature, Turkish ID number, residence or workplace address, e-mail address, telephone and fax number (if available), and subject of the request. Applications lacking these details will be rejected by AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ.

AFİYA GIDA E-TİCARET LİMİTED ŞİRKETİ reserves the right to make changes to this clarification text at any time due to requirements arising from the Law, secondary regulations, and Board decisions. Any changes made to the clarification text and the updated version will become effective as of the date they are communicated to you.